1. Information We Collect

The information we collect depends on how you interact with Live Oak Belgians.

Information you provide directly to us may include:

Your first and last name
Email address
Telephone number
Wedding or event date
Type of service you are interested in
Wedding venue or event location
Guest or event information you choose to provide
Questions, messages, and other information submitted through our forms
Reservation or booking information
Information you provide when communicating with us by phone, text message, email, or in person

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website platform, hosting providers, analytics tools, or similar technologies.

This information may include:

Internet Protocol (IP) address
Browser and device type
Operating system
Pages viewed
Date and time of your visit
Links or buttons you interact with
Referring website or source
General or approximate geographic information derived from your connection

We may use this information to understand how visitors use our website, troubleshoot problems, improve website performance, and evaluate our marketing.

3. Cookies and Similar Technologies

Our website and the services used to operate it may use cookies, pixels, local storage, or similar technologies.

These technologies may help us:

Operate website features
Remember certain visitor preferences
Understand website traffic and usage
Measure the effectiveness of advertisements or marketing campaigns
Improve the website experience

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

4. How We Use Your Information

Live Oak Belgians may use personal information to:

Respond to questions and inquiries
Check wedding, ranch, carriage, accommodation, or event availability
Schedule ranch tours or consultations
Prepare quotes or provide package information
Process and manage reservations
Communicate before, during, and after a booked service
Send confirmations, reminders, scheduling information, or service updates
Provide customer service
Maintain business and transaction records
Improve our website, services, and customer experience
Protect the security of our website and business
Comply with legal, accounting, insurance, or regulatory requirements
Send marketing communications where permitted and appropriate

5. Email and Text Message Communications

If you provide your email address or telephone number, we may use that information to respond to your request and communicate with you about a ranch tour, wedding, carriage service, reservation, event, accommodation, or another service you requested.

If you separately agree to receive marketing communications, we may also send occasional promotional messages about Live Oak Belgians services, experiences, or events.

Text Message Privacy

You may opt out of marketing text messages at any time by replying STOP or by contacting us directly.

Mobile phone information and text-message consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver messages or operate our communications systems, but only as reasonably necessary to provide those services on our behalf.

6. How We Share Information

We may share personal information with companies that help us operate the website or provide services to you.

These service providers may include companies that provide:

Website hosting and website management
Customer relationship management systems
Online forms
Email and text-message delivery
Scheduling and calendar services
Payment processing
Analytics and website measurement
Cloud storage and data backup
Accounting, legal, insurance, or other professional services

These providers may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information if reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of Live Oak Belgians or others, investigate fraud or misuse, or enforce an agreement.

7. Sale of Personal Information

Live Oak Belgians does not sell customer inquiry or booking information to data brokers and does not rent our customer contact list to third parties for their independent marketing purposes.

If our data practices materially change in the future, we will update this Privacy Policy and provide any choices required by applicable law.

8. Payments

If you make a payment through an online payment service, payment information may be collected and processed by the payment provider rather than directly by Live Oak Belgians.

Payment providers operate under their own privacy and security practices. We may receive transaction information such as your name, amount paid, payment status, transaction date, or limited payment details needed for our business records.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by other companies, such as scheduling tools, payment processors, maps, social media platforms, or other online services.

This Privacy Policy does not control the privacy practices of those third parties. We encourage you to review their privacy policies when using their services.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing reservations, maintaining business and accounting records, resolving disputes, meeting insurance requirements, and complying with legal obligations.

How long information is retained may vary depending on the type of information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use appropriate caution when submitting information online.

12. Your Privacy Choices

You may contact Live Oak Belgians to request information about personal information we maintain about you or to ask us to correct or delete information, subject to legitimate business, contractual, legal, accounting, security, or recordkeeping requirements.

Depending on where you live and the laws that apply, you may also have additional privacy rights concerning your personal information.

To make a privacy request, email [email protected] and include “Privacy Request” in the subject line.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access or deletion.

13. Marketing Preferences

You may unsubscribe from marketing emails by using the unsubscribe option included in those messages or by contacting us.

You may opt out of marketing text messages by replying STOP or by contacting Live Oak Belgians.

Opting out of marketing communications does not prevent us from sending communications that are reasonably necessary for an existing inquiry, reservation, transaction, safety matter, or other service-related purpose.

14. Children's Privacy

This website is intended for people seeking information about weddings, ranch experiences, accommodations, events, and other Live Oak Belgians services and is not directed toward young children.

We do not intentionally request personal information from children who are not legally able to provide it. If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review and address the situation.

15. Business Transfers

If Live Oak Belgians is involved in a sale, merger, reorganization, transfer of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law and appropriate privacy protections.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, technology, services, business practices, or applicable requirements.

When we make changes, the revised policy will be posted on this page with an updated “Last Updated” date.

17. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy request, please contact Live Oak Belgians.